Help Center
Find answers to common questions and learn how to get the most out of NomiDesk
Browse Help Topics
Getting Started
Learn how to set up your NomiDesk chatbot
- Creating your first school account
- Reviewing what the AI scanner extracted from your site
- Customizing your chatbot's appearance
- Adding the widget to your website
Managing Conversations
Handle parent interactions effectively
- Viewing chat transcripts and analytics
- Handling unanswered questions
- Setting up email escalation
- Understanding conversation metrics
For Parents
Help parents use the chatbot effectively
- How to ask questions in different languages
- Getting answers about school policies
- Finding information about schedules and events
- When to contact the school directly
Best Practices
Tips for maximizing your chatbot's effectiveness
- Writing clear and comprehensive FAQs
- Organizing school information effectively
- Training staff on chatbot management
- Monitoring and improving response quality
Frequently Asked Questions
How do I add the chatbot to my school website?
After setting up your account, you'll receive a simple embed code. Copy and paste this code into your website's HTML, and the chatbot widget will appear automatically. No technical expertise required!
Can parents ask questions in different languages?
Yes. Parents pick their language right in the widget, and all 16 supported languages are included for every school: English, Spanish, Mandarin, Vietnamese, Arabic, Filipino, Korean, Farsi, Punjabi, Hindi, Japanese, Russian, Ukrainian, Burmese, Khmer, and Portuguese.
What happens if the chatbot can't answer a question?
When the AI doesn't know the answer, it will politely direct parents to contact your school office directly. These unanswered questions are also logged for you to review and potentially add to your knowledge base.
How often should I update the chatbot's information?
NomiDesk automatically re-scans your school website every week, so schedule and policy changes flow into answers on their own. Review your FAQs whenever something big changes — and anything the scanner misses, you can add from your dashboard in minutes.
Is parent conversation data secure and private?
Conversations are stored securely and never shared or sold. Parents chat anonymously — no login, no student records. NomiDesk is designed so education records never enter the system, which is why FERPA's school-official requirements don't apply to it. School administrators can access transcripts for their own school only.
Can multiple staff members manage the chatbot?
Yes! You can add multiple administrators to your school account. Each admin can view analytics, manage content, and review conversations. Email me to add additional team members.
Still Need Help?
Can't find what you're looking for? Email me directly — every support request comes straight to the founder.
I typically reply within 24 hours