Help Center
Find answers to common questions and learn how to get the most out of NomiDesk
Browse Help Topics
Getting Started
Learn how to set up your NomiDesk chatbot
- Creating your first school account
- Uploading school information and policies
- Customizing your chatbot's appearance
- Adding the widget to your website
Managing Conversations
Handle parent interactions effectively
- Viewing chat transcripts and analytics
- Handling unanswered questions
- Setting up email escalation
- Understanding conversation metrics
For Parents
Help parents use the chatbot effectively
- How to ask questions in different languages
- Getting answers about school policies
- Finding information about schedules and events
- When to contact the school directly
Best Practices
Tips for maximizing your chatbot's effectiveness
- Writing clear and comprehensive FAQs
- Organizing school information effectively
- Training staff on chatbot management
- Monitoring and improving response quality
Frequently Asked Questions
How do I add the chatbot to my school website?
After setting up your account, you'll receive a simple embed code. Copy and paste this code into your website's HTML, and the chatbot widget will appear automatically. No technical expertise required!
Can parents ask questions in different languages?
Yes! Our chatbot automatically detects the language of the question and responds in the same language. We support English and Spanish by default, with additional languages available upon request.
What happens if the chatbot can't answer a question?
When the AI doesn't know the answer, it will politely direct parents to contact your school office directly. These unanswered questions are also logged for you to review and potentially add to your knowledge base.
How often should I update the chatbot's information?
We recommend reviewing and updating your chatbot's knowledge base quarterly, or whenever there are significant changes to school policies, schedules, or procedures. Our team also provides quarterly retraining as part of your subscription.
Is parent conversation data secure and private?
Absolutely. All conversations are encrypted and stored securely. We are FERPA compliant and never share or sell conversation data. School administrators can access transcripts for their own school only.
Can multiple staff members manage the chatbot?
Yes! You can add multiple administrators to your school account. Each admin can view analytics, manage content, and review conversations. Contact us to add additional team members.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you succeed with NomiDesk.
We typically respond within 24 hours