Privacy Policy

Your privacy and data security are our top priorities

Last updated: October 18, 2025

Overview

NomiDesk ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered school communication platform and related services.

Information We Collect

School Information

  • School name, address, and contact information
  • Staff contact details and administrative information
  • School policies, procedures, and FAQ content
  • Academic calendars and scheduling information

User Interactions

  • Chat conversations between parents and our AI assistant
  • Questions asked and responses provided
  • Usage patterns and interaction frequency
  • Feedback and satisfaction ratings

Technical Information

  • IP addresses and device information
  • Browser type and operating system
  • Session data and cookies
  • Performance and error logs

How We Use Your Information

  • Provide and improve our AI chatbot services
  • Train and customize AI models for your school's specific needs
  • Generate analytics and usage reports for school administrators
  • Provide technical support and customer service
  • Improve our services and develop new features

Data Security & Compliance

We implement industry-standard security measures to protect your data:

  • FERPA Position: NomiDesk is designed so education records never enter the system — it does not access student information systems, rosters, or gradebooks
  • Encryption: Data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls and authentication for all system access
  • Regular Audits: Periodic security audits and vulnerability assessments

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • With trusted service providers who assist in our operations (under strict confidentiality agreements)
  • To protect the rights, property, or safety of NomiDesk, our users, or others

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider

Questions About This Policy?

If you have any questions about this Privacy Policy or our data practices, please contact us at:

support@nomidesk.io